
What’s on Mike’s Mind Now?
This blog site is intended to get my goals, observations and experiences posted while being open minded – Feedback, Shares are appreciated
Latest from the Blog
- The Rise of the AI Chatbot Army: Transforming Customer Experience Management!In a remarkable development that’s making waves across the customer experience management (CEM) world, today, several major companies announced the successful … Continue reading “The Rise of the AI Chatbot Army: Transforming Customer Experience Management!”
- The Customer Experience Game Changer: Emotion AI Takes Center Stage!Today, the customer experience management landscape witnessed a seismic shift as Emotion AI, a cutting-edge technology, emerged as the new driving … Continue reading “The Customer Experience Game Changer: Emotion AI Takes Center Stage!”
- The Quantum Leap: A Mind-Blowing Breakthrough in Data Storage!Today, in a groundbreaking revelation, tech enthusiasts and data wizards around the world are rejoicing as a revolutionary new data storage … Continue reading “The Quantum Leap: A Mind-Blowing Breakthrough in Data Storage!”
- Technology: Centralized vs. Decentralized – What to Keep in Mind When ChoosingIn this two-part series, I will cover the importance of understanding what, how, why and when centralized versus decentralized technology will … Continue reading “Technology: Centralized vs. Decentralized – What to Keep in Mind When Choosing”
- Customer Experience FailureMeeting Expectations As a first time customer entering a B2B / B2C web site, or even a brick-and-mortar retailer there are … Continue reading “Customer Experience Failure”
I can’t get enough of Mike’s open minded commentary, keep it coming.
Carmen