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What’s on Mike’s Mind Now?

This blog site is intended to get my goals, observations and experiences posted while being open minded – Feedback, Shares are appreciated

Latest from the Blog

• The Rise of the AI Chatbot Army: Transforming Customer Experience Management!March 22, 2023
  In a remarkable development that’s making waves across the customer experience management (CEM) world, today, several major companies announced the successful …
• The Customer Experience Game Changer: Emotion AI Takes Center Stage!March 21, 2023
  Today, the customer experience management landscape witnessed a seismic shift as Emotion AI, a cutting-edge technology, emerged as the new driving …
• The Quantum Leap: A Mind-Blowing Breakthrough in Data Storage!March 18, 2023
  Today, in a groundbreaking revelation, tech enthusiasts and data wizards around the world are rejoicing as a revolutionary new data storage …
• Technology: Centralized vs. Decentralized – What to Keep in Mind When ChoosingFebruary 1, 2021
  In this two-part series, I will cover the importance of understanding what, how, why and when centralized versus decentralized technology will …
• Customer Experience FailureOctober 15, 2020
  Meeting Expectations As a first time customer entering a B2B / B2C web site, or even a brick-and-mortar retailer there are …

I can’t get enough of Mike’s open minded commentary, keep it coming.

Carmen